All sales are final.
We cannot cancel, add on or modify any orders once they have been placed.
Return and refund policy
We are unable to offer refunds, returns, or exchanges unless your product has manufacturing defects which are covered under warranty.
All sales are final. We reserve the right to refuse any exchange and returns at any time.
This return and refund policy is only valid in Indonesia.
I received the wrong items / missing items in order
We are so sorry for the error and inconvenience caused! Please email us at [email protected] / Whatsapp us 081252608080 with your order details, along with a picture of the wrong products (if any) and we will get back to you as soon as possible.
For products that are OOS, we will offer a replacement of similar value or refund.
I received damaged products
Oh no, we’re so sorry this happened! We always check our products before shipping out but accidents do happen along the way. (Outer packaging damage and slight cosmetic marks that do not affect usage and or functionality are not considered.)
Please email us at hell[email protected] / Whatsapp 081252608080 within 2 days of delivery.
Products must be brand new, unused and in their original packaging.
Please include your order details and product that was damaged, along with a photo if possible.
Can I get a refund if the price has changed?
Unfortunately, we are unable to honour any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers.
We are so sorry for any inconvenience and appreciate your understanding!